Terms & conditions — MSG Car Hire Malta

Last updated: 19 May 2025

These Terms & Conditions describe our rental policies and procedures on providing our services.

Luggages

It is the renter’s responsibility to ensure that the selected vehicle is adequately sized to accommodate all passengers and luggage. The company is not liable if the vehicle does not meet the renter's space requirements.

Our rates cover

Unlimited mileage, 24-hour road assistance and breakdown service, road licensing fees, routine vehicle maintenance, and VAT. Additionally, we offer comprehensive insurance cover, including public liability and third party insurance, subject to 'Standard Excess' or 'Excess Waiver'.

Our rates do not cover

Optional insurances, excess waiver options, fuel for the car, baby seat rentals, out of hours service, vehicle delivery and collection service, special cleaning, other services and extras are not included in our rates.

Car Categories

Our car categories offer a wide selection of makes and models. The vehicles shown on our website are an indication of the type of car that may be supplied in each category but cannot be guaranteed. If an alternative brand of vehicle is supplied, it will have similar features and specifications to the category booked.

Age Requirements

We cover drivers aged 21-75 years who hold a valid driving license for at least 2 years.

Insurance Excess Options

We offer two (2) full insurance options, both excluding damage to tyres, wheels ( such as punctures or tears) and the interior of the car ( including items like seat fabric, window winders, or other fittings). Insurance coverage applies only when driving on the Maltese Islands.

Standard Excess

This amount is blocked ( not withdrawn) on a credit card, debit card, or can be left in cash. It is released once the vehicle is returned without any damage. The excess applies in cases of accident, theft, attempted theft, fire, hit-and-run, vandalism, or similar incidents. The coverage applies to all listed drivers.

Insurance excess (between 21 & 75 years) - €450

Excess Waiver

(Available only to drivers aged between 21 & 75 years) (available only for rentals of 3 days or more)

Removes the €450 excess by adding an optional Excess Waiver for €15 per day. With this option, no deposit is required, and the coverage applies to all listed drivers on the rental agreement.

Contraventions

The renter is fully responsible for any contraventions, violations, fines, penalties, or charges incurred during the rental period. This includes but is not limited to traffic violations, parking fines, and damages resulting from accidents or negligent driving.

MSG Car Hire reserves the right to notify the renter of any contraventions reported to us by local authorities or relevant agencies during the rental period. The renter will be informed of the nature and amount of such contraventions.

In the event that contraventions occur, MSG Car Hire reserves the right to charge the renter for all associated fines, penalties, or charges. The renter will receive an itemised billing statement outlining the details of the contraventions and the corresponding charges.

The renter's responsibility for driver contraventions extends beyond the rental period and charges may be assessed even after the vehicle has been returned to the company.

Additional Driver Insurance

This insurance option covers a rental car for more than one driver during the rental duration at an extra charge of €5 per day. Additional drivers must present their driving license to be insured.

Fuel Policy

Our rental rates include an equivalent fuel option. If clients return vehicles with missing fuel equivalent to that given, they will be charged a refuelling service fee plus the refuelling cost at the station price/litre + VAT.

Payment Requirements

We accept credit/debit card or cash payments prior to the rental start. The credit/debit card holder must be present to sign the rental agreement and present valid photo identification and driving license.

Currency

All transactions and rental charges are processed in the EURO currency. The exchange rate used will be determined by the credit/debit card company.

Security Deposit/Card Pre-authorisation

Renters who choose the Standard Excess option must leave a security deposit as a guarantee against any loss, damage, traffic fines, late returns, or similar charges. A €450 deposit will be temporarily held on your credit or debit card, or paid in cash at the time of pickup. This amount will be released upon safe and timely return of the vehicle.

If paid by card, the pre-authorised amount will be unblocked during the return process. The deposit may remain blocked on your card for up to one month after the end of the rental, depending on your bank's processing time.

Cancellation

All bookings require a €30 deposit, which will be deducted from the total rental cost. This deposit is non-refundable in all cases of cancellation.

Change of Reservation

Changes to reservations can be made subject to availability: a. Changes requested over 48 hours before pick-up are free. b. Changes requested within 48 hours from time of pickup may incur a change fee.

No-Shows

If a customer fails to pick up the rental vehicle on the scheduled pick-up date and time without prior notice, the reservation will be considered a "no-show." No-shows are not eligible for a refund, and the total rental cost will be charged.

Flight Information

We require flight information for all airport rentals. Failure to provide the correct information may result in a delay in preparing the rental car for the client's arrival.

Late Pick Ups

Vehicles will be reserved for a maximum of 2 hours after the booked pick up time. Failure to notify the company of a delay in collection of the vehicle within this time may result in losing the deposit paid and vehicle may be rented to other clients.

Early Returns

No refunds are provided for early returns of rental vehicles.

Late Returns

Vehicles returned after the time or place stipulated on the rental agreement will be given a grace period of one hour. After the grace period, a full day's rental will be charged, and additional fees may apply.

After Hour Rentals

Rentals commencing outside office hours or on public holidays are subject to an “Out of Hours” charge.

MSG Car Hire office hours as follows

Monday to Friday 07:30hrs - 19:00hrs Saturday 07:30hrs - 14:00hrs

If you have any questions about these Terms & Conditions, you can contact us:

By email: [email protected]
By phone: +356 77942940

By visiting this page on our website: https://msgmalta.com/contact-us